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Terms and Conditions

Next Working Day Delivery service is available for Monday to Friday delivery on most orders (only orders received before 14:00 online can be sent for Next Working Day Delivery. We cannot guarantee next day delivery on orders placed after 14:00). Saturday delivery (only available on orders placed before Friday 14:00. We cannot guarantee Saturday delivery on orders placed after Friday 14:00; geographical exclusions apply).

CURRENCY 
All prices are in GBP (British Pounds). 

IMPORTANT 
Any orders placed with Regton Ltd will be converted from GBP (British Pounds) into your currency by your credit card company when they process the transaction. Please remember that currency rates change all the time, and even the online currency conversion rate displayed here may differ from the rate when your credit card company processes your transaction.

DUTIES & TAXES
Any customs duties, import taxes, or other fees that may apply to your purchase of Regton Ltd products are the purchaser's sole responsibility. If the purchaser refuses to pay these duties or taxes, they will also be responsible for covering all shipping costs associated with the return of the item(s) to Regton Ltd.

PAYMENT METHODS

You are offered many methods of payment online:

Account Name: Regton Ltd 

Account No. 07392575 (Collection Account)
Sort Code: 60-21-07

IBAN GB82 NWBK 6021 0707 392575

BIC/SWIFT NWBK GB 2L

Please contact us with the date and amount paid after you have paid so that we can watch for the payment to come in. Please make sure your name is a reference.

Please note that your order will not be processed until payment has been received and cleared. If you have any queries, please go to the contact page and contact the Regton Team.

STANDARD DELIVERY CHARGES:
For any order above £50.00, there will be no delivery charge, this applies to online orders for Mainland UK delivery only.

All detectors are sent to UK addresses using a next-working-day service. All smaller items are sent 1st Class Royal Mail post. If a quicker method is required.


Click here for more details on delivery charges

Highlands and Islands 
There may be a surcharge for deliveries to the Highlands of Scotland and any delivery over water outside of the Mainland UK. This may also be a 2-day delivery (Not Northern Ireland or the Isle of Wight).

Terms and Conditions

  1. General 1.1. Unless otherwise expressly agreed in writing by Regton Ltd ("the Seller"), the goods (the “Goods”) are supplied subject to these terms and conditions of sale (“Conditions”), which shall govern the contract between the buyer (the “Buyer”) and the Seller (the “Contract”) to the exclusion of any other terms and conditions. No variation of these Conditions shall be binding unless agreed in writing by both parties.
  2. Warranties and Liability 2.1. The Seller warrants that if any fault in the Goods due to faulty workmanship or materials is proven and the Goods are returned to the Seller within twelve (12) months of their purchase, the Seller will, at its discretion, repair or replace the faulty Goods at its own cost. This warranty is in addition to the Buyer’s statutory rights under the Consumer Rights Act 2015. 2.2. Except as provided under the Consumer Rights Act 2015 and other applicable legislation, all other express or implied warranties, conditions, or terms are excluded to the fullest extent permitted by law. 2.3. The Seller's employees or agents are not authorised to make any representations concerning the Goods unless otherwise confirmed by the Seller in writing. In entering into the Contract, the Buyer acknowledges that it does not rely on, and waives any claims for breach of, any such representations which are not so confirmed.
  3. Inspection and Acceptance of Goods 3.1. The Buyer shall inspect the Goods within fourteen (14) days of their delivery or collection from the Seller’s premises and shall notify the Seller in writing of any alleged defects or non-conformance with the Contract within this period. If the Buyer fails to provide such notice, the Goods shall be deemed to be in all respects in accordance with the Contract, and the Buyer shall be bound to accept and pay for the same accordingly.
  4. Delivery 4.1. The Seller will make every reasonable effort to meet the quoted delivery times; however, these times are estimates only, and the Seller does not accept liability for any delays in delivery. 4.2. The Seller may deliver the Goods in instalments. Each instalment shall be treated as a separate contract, and any delay or defect in any instalment shall not entitle the Buyer to cancel the remainder of the Contract. 4.3. The Seller may deliver less than the quantity of Goods ordered without the Buyer having the right to reject the Goods by reason of short delivery.
  5. Title and Risk 5.1. Title to the Goods shall remain with the Seller until full payment has been received. 5.2. Until the title passes to the Buyer, the Seller retains the right to repossess the Goods at any time. If the Buyer fails to deliver the Goods upon request, the Seller may enter the Buyer's premises or any third-party premises where the Goods are stored to reclaim them. 5.3. Risk in the Goods passes to the Buyer upon delivery.
  6. Buyer's Obligations Until Transfer of Title 6.1. Until title to the Goods passes, the Buyer shall hold the Goods as the Seller's fiduciary agent and bailee. The Buyer must keep the Goods separate, properly stored, protected, insured, and clearly identified as the Seller’s property. 6.2. The Buyer may resell or use the Goods in the ordinary course of its business but shall account to the Seller for the proceeds of such sale or use.
  7. Pricing and Payment 7.1. The price of the Goods shall be the Seller’s quoted price. The Seller reserves the right to increase the price by giving written notice to the Buyer before delivery to reflect any increase in the cost to the Seller. 7.2. The Buyer shall pay the price of the Goods within thirty (30) days of the date of the Seller's invoice unless otherwise agreed in writing by the Seller. Time of payment is of the essence. 7.3. The Buyer shall not be entitled to make any deduction from the price of the Goods for any set-off or counterclaim unless both the validity and the amount thereof have been agreed in writing by the Seller.
  8. Storage Charges 8.1. If the Buyer fails to provide sufficient instructions for delivery within fourteen (14) days of the Seller notifying the Buyer that the Goods are ready for delivery, the Seller may arrange storage, and all charges for storage and insurance shall be payable by the Buyer in accordance with condition 7.2.
  9. Liability for Defects 9.1. The Seller shall not be liable for any defects in the Goods arising from any drawing, design, or specification supplied by the Buyer. 9.2. The Seller shall not be liable for any defects arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller's instructions, misuse, or unauthorised alteration or repair of the Goods. 9.3. Except as provided under the Consumer Rights Act 2015 and other applicable legislation, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law. 9.4. Where the Goods are sold under a consumer transaction, the statutory rights of the Buyer shall not be affected by these Conditions. 9.5. The Seller shall not be liable to the Buyer for any consequential or indirect loss, including loss of profit, costs, expenses, or other claims, except as expressly provided in these Conditions and to the extent permitted by law.
  10. Notices 10.1. Any notice or other communication given under this Contract shall be in writing and addressed to the party at its registered office or principal place of business. Notices may be delivered personally, sent by pre-paid first-class post, commercial courier, fax, or email.
  11. Governing Law and Jurisdiction 11.1. This Contract shall be governed by and construed in accordance with the laws of England and Wales. The Buyer and Seller irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any disputes arising from or in connection with this Contract.
  12. Consumer Rights 12.1. The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 apply to this Contract. If the Buyer orders Goods via distance communication methods (e.g., telephone, internet, or fax), they may cancel the Contract within fourteen (14) days of receiving the Goods, provided the Goods are unused. 12.2. The Buyer must return the Goods at their own cost within fourteen (14) days, in their original condition and packaging, to receive a refund. If the Goods have been used, they will be deemed accepted by the Buyer. 12.3. These rights do not affect the Buyer’s statutory rights under the Consumer Rights Act 2015.

Guarantee

At Regton Ltd, we are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied, we offer a full 100% money-back guarantee.

Conditions for Returns and Refunds:

  • Return Period: You have the right to return the goods within 14 days from the date you receive them.
  • Condition of Goods: The goods must be returned in their original packaging and in the same condition as when they were received. They must be unused and in a resalable condition.
  • Return Process: You are responsible for the cost of returning the goods. The return must be completed within 14 days of notifying us of your decision to cancel the purchase.
  • Refund: Upon receiving the returned goods, we will refund the value of the goods excluding any original delivery costs. The refund will be processed using the same payment method you used for the initial purchase, unless otherwise agreed.
  • Packaging: The goods should be returned suitably packaged to avoid any damage during transit. If the goods are not returned in their original condition, a deduction may be made from your refund.
  • Acceptance of Goods: If the goods have been used or show signs of use, they will be considered as accepted by you, and a refund may not be provided.

Your Rights:

  • Cancellation Rights: Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have the right to cancel your purchase within 14 days from the day after you receive the goods without providing a reason.
  • Statutory Rights: This guarantee is provided in addition to your statutory rights under the Consumer Rights Act 2015. These rights include the right to a refund, repair, or replacement if the goods are faulty or not as described.
    If you have any questions or need further assistance, please contact us at 0121 359 2379.

 

CUSTOMER SUPPORT & SERVICE Should you wish to discuss any aspect of your order, please telephone our Customer Service Department at +44(0)121 359 2379, 9.30 am to 5.00 pm, Monday - Friday calls charged at National Rate or e-mail us for an immediate response to your query.

Liability

Regton Ltd strives to ensure that the information and images available on this site are accurate and up-to-date. However, we cannot guarantee that the site will be free from errors or omissions, and we cannot be held responsible for any inaccuracies, including those related to services offered by us as booking agents on behalf of third-party suppliers or any aspect of the relationship between the customer and any third-party supplier.

Please note that this does not affect your statutory rights as a consumer under the Consumer Rights Act 2015. You are entitled to a product or service that is of satisfactory quality, fit for purpose, and as described.

Handling Customer Complaints

If you are dissatisfied with a product or service supplied by Regton Ltd or have a grievance regarding our company, we encourage you to contact us as soon as possible. Please visit the Contact Regton Team page, provide your contact details, and explain the nature of your complaint.

  • Acknowledgement: We will acknowledge receipt of your complaint within five working days.
  • Initial Response: Within this timeframe, we will inform you of the initial actions we will be taking to address the issue and provide an estimated timescale for resolving the matter.
  • Ongoing Communication: We will keep you informed of the progress we are making in connection with your dispute, primarily through email.

Our goal is to resolve your complaint promptly and fairly, in compliance with all applicable UK consumer protection laws.

Returns/Cancellation Policy

Dear Customer,

We hope you are satisfied with your purchase. However, if you need to return your item(s) for any reason, please follow the procedure outlined below.

1. Incorrect or Damaged Items

If we have sent you the wrong item in error or if your item arrives damaged, we sincerely apologize. Please contact us as soon as possible at 0121 359 2379 or live chat (available from 9:30 am to 5:00 pm, Monday to Friday). Have your order number and receipt ready, if possible, to help us resolve the issue quickly.

2. Not Sure How to Use Your Item or Ordered the Wrong Item?

Don't worry! These things happen. Please give us a call, and we’ll do our best to assist you. We are here to help you with any questions or concerns about your purchase.

3. Right to Cancel

At Regton Ltd, your satisfaction is our priority. If you have purchased an item from us online or over the phone and wish to return it, you have the right to cancel your order within 14 days of receiving the product, without providing a reason, provided the goods are unused and in their original condition.

To initiate the return process, please complete the Return Merchandise Authorization (RMA) form available on our website at RMA Form Link. If you cannot access the online RMA form, please include a return note with your item(s) and order number. Once we receive your returned item(s), we will process your refund or exchange as quickly as possible.

If you have any questions or concerns, please don’t hesitate to contact us. We’re always happy to help.

4. Effects of Cancellation

If you cancel your contract, we will refund all payments received from you, including the costs of standard delivery (excluding any additional costs if you selected a delivery method other than the least expensive standard option offered by us).

  • We may make a deduction from your refund if there is any loss in value of the goods due to unnecessary handling by you.
  • Refunds will be made without undue delay and not later than: 14 days after we receive the returned goods from you or If no goods were supplied 14 days after the day on which we were informed of your decision to cancel the contract.
  • We will issue the refund using the same payment method you used for the initial transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund. Please note that we may withhold the refund until we have received the goods back.

5. Returning the Goods

You must return the goods to us without undue delay and in any event no later than 14 days from the day you notify us of your cancellation. The deadline is met if you send the goods back before the 14-day period has expired. You are responsible for the direct costs of returning the goods.

Please do not use the product in any way and ensure it remains in its original packaging, if applicable. Pack the item(s) carefully and return them to the following address:

Regton Ltd (Returns)

82 Cliveland Street

Birmingham

B19 3SN

We recommend using a postal service or courier that requires a signature upon delivery, providing you with proof that the return has been received by us. A refund will be issued upon receipt and inspection of the goods.

Your custom is much appreciated.

Privacy

Regton Ltd is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For full details, go to Privacy Policy.

Company Headquarters:  
Registered Company Name: REGTON LIMITED

Registered Office Address
82 Cliveland Street
Birmingham, B19 3SN
United Kingdom

Telephone: +44 (0) 121 359 2379
  
Company Registration No.: 1595972 England & Wales

FCA Authorised:

Regton Ltd is acting as a credit broker offering finance products from Omni Capital Retail Finance Limited.  Regton Ltd is authorised and regulated by the Financial Conduct Authority, registration number FCA4654. Credit is subject to status.

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